Website Privacy Policy
Wavebreak Technology respects your privacy and is committed to protecting personal information collected through our website and during the course of providing website development, support, and IT services. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Australian Privacy Act 1988.
1. Information We Collect
We may collect the following types of information:
- Contact Information: Names, phone numbers, email addresses, and business details when you make an enquiry or engage our services.
- Project Content: Branding materials, images, logos, page content, and functional requirements as part of the website development or support process.
- Usage Data: IP addresses, browser types, pages visited, time spent on the site, and referring URLs collected via Google Analytics or similar tools.
- Technical Access Details: Admin logins, hosting credentials, API keys, or domain registrar credentials where needed to deliver services.
2. How We Use Your Information
We collect and use your information for the following purposes:
- To plan, develop, maintain, and optimise your website or IT services.
- To communicate with you about your project or service plan.
- To analyse usage patterns on our own website to improve performance and user experience.
- To maintain internal records and client profiles.
- To comply with legal obligations, enforce our terms, and protect our rights and property.
3. Analytics and Cookies
Our website may use cookies and third-party analytics tools (such as Google Analytics) to gather non-identifiable visitor data. This helps us understand traffic patterns, improve our content, and track marketing performance.
You can disable cookies through your browser settings; however, this may affect the functionality of certain parts of our website.
4. Information Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Project materials and credentials shared with us are stored securely and only accessed by authorised personnel.
We recommend using multi-factor authentication where applicable for website administration access, especially for clients managing their own content.
5. Sharing of Information
We do not sell or trade your personal information. We may share your information in the following limited situations:
- With trusted service providers (e.g. hosting platforms, plugin providers) when essential for delivering your service.
- When required by law or in response to a legal request.
- If needed to prevent or investigate fraud, cyberattacks, or other unlawful activities.
6. Access and Correction
You have the right to request access to personal information we hold about you and to request corrections if the data is inaccurate. Please contact us here.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of other sites and recommend reviewing their policies separately.
8. Policy Updates
We may update this policy from time to time. Changes will be posted on our website with the updated effective date. Continued use of our services after updates constitutes your acceptance of the revised policy.
9. Demo Websites and Test Data
Some of our websites may include demonstration or test environments (e.g. demo sites or preview builds). Data entered into forms such as contact forms, order checkouts, or search fields on these demo websites is not processed for commercial purposes and may be accessed by Wavebreak Technology staff for testing, debugging, and demonstration. We strongly advise against entering real or sensitive personal information into any form fields on demonstration websites.
Any data submitted on demo sites may be temporarily stored for technical purposes but will be routinely deleted or anonymised. By using a demo site, you acknowledge that your input may be visible to authorised personnel and is not protected under the same conditions as production environments.
10. Contact Us
If you have any questions or concerns about your privacy or this policy, please contact us here.
Policy Effective Date: 1st February, 2025
Last Updated: 29th May, 2025